Increase User Productivity by Reducing Server Downtime

NuMSP Managed Server Edition offers a system that monitors your servers 24 hours per day 7 days per week. This real-time monitoring allows NuMSP to fix the majority of the problems before they effect your network and employees. This also allows for recommended changes or upgrades based upon trend analysis of demand on the systems, resulting in a workday less likely to be interrupted by computer catastrophes.

Onsite Survey

  • Inspection of desktop and server room environment
  • Detailed report of your current IT inventory and installed applications
  • Assess and recommend changes to network configuration for improved security and performance
  • Hardware assessment and recommendations

Monthly Support

  • 24/7 server monitoring
  • Unlimited telephone support from Tier 1 Help Desk
  • Tier 2 remote support*
  • 0nsite support*
  • Critical patch updates
  • Remote maintenance
Monthly Support

Common Issues Resolved

Common Issues Resolved
  • Event log monitoring & clean up
  • Domain account administration
  • Virus Definition updates & scans
  • Removal of cache to minimize network slowdown

NuMSP invests significantly in the people and the tools to deliver quality proactive services to our customers. Our phone support technicians have been trained and are experienced customer service oriented individuals with the best interest of your business in mind. At their disposal are a host of tools that alert them to potential problems before they impact productivity and facilitate remote assistance to reduce diagnosis and repair time.

Server Plans

Prices Monthly Per Server Basic $100 Standard $150 Premium $200
Unlimited Help Desk Tier 1 Phone Support (8am-5pm) tick tick tick
Onsite and Tier 2 Support Hours Per Server Times 1/2 hour Unlimited
24/7 Server Performance and Log Monitoring tick tick tick
Emergency After Hours Phone Support (5pm-8am M-F, Sat/Sun) Times Times tick
Emergency After Hours Critical Alert Monitoring and Response Times Times tick
Remote Maintenance
Critical Windows Updates tick tick tick
Event Log Monitoring and Maintenance tick tick tick
Log File Maintenance tick tick tick
Drive Space Monitoring tick tick tick
Cache Removal tick tick tick
User Account Administration tick tick tick
File Sharing Permission Administration tick tick tick
Security and Policy Enforcement tick tick tick
Virus Definition & Prevention tick tick tick
Additional Services
Assigned Customer Partner Success Manager tick tick tick
Trend and Performance Analysis tick tick tick
IT Advising & Technology Recommendations tick tick tick
Unlimited Purchasing Support tick tick tick
Reduce My Server Downtime