Proactive Management to Increase User Productivity by Reducing Desktop Downtime

NuMSP knows what businesses want, but more importantly, what they don’t want – employees at a standstill due to problems with computers and the associated technology. NuMSP Managed Desktop Edition offers monthly maintenance and updates to your desktops, resulting in a workday less likely to be interrupted by computer catastrophes.

Onsite Survey

  • Inspection of desktop and server room environment
  • Detailed report of your current IT inventory and installed applications
  • Assess and recommend changes to network configuration for improved security and performance
  • Hardware assessment and recommendations

Monthly Support

  • Unlimited 24/7 Help Desk Support
  • Tier 2 Remote Support
  • Onsite Support
  • Critical Patch Updates
  • Remote Maintenance
Monthly Support

Common Issues Resolved

Common Issues Resolved
  • PC Crashes
  • Email Configurations
  • Virus Removal
  • Software Application Crashes
  • Software Installations
  • Connectivity Issues
  • Password Administration
  • Printing Issues

NuMSP invests significantly in the people and the tools to deliver quality proactive services to our customers. Our phone support technicians have been trained and are experienced customer service oriented individuals with the best interests of your business in mind. At our disposal are a host of tools that alert us to potential problems before they impact productivity and facilitate remote assistance to reduce diagnosis and repair time.

Desktop Plans

Prices Monthly Per Desktop Basic $29 Standard $49 Premium $79
Unlimited Help Desk Tier 1 Phone Support (8am-5pm) tick tick tick
Onsite and Tier 2 Support Hours Per Desktop Times 1/2 hour Unlimited
Emergency After Hours Phone Support (5pm-8am M-F, Sat/Sun) Times Times tick
Desktop Reports and Maintenance tick tick tick
File and Folder Permission Changes tick tick tick
Password Administration tick tick tick
Software Installation and Removal tick tick tick
Spyware and Adware Removal tick tick tick
Client Antivirus Software Management and Update (if applicable) tick tick tick
Microsoft Critical Patch Updates tick tick tick
Printer Configuration tick tick tick
Client Email Configurations tick tick tick
Desktop Optimization and Management tick tick tick
Additional Services
Assigned Customer Partner Success Manager tick tick tick
IT Advising & Technology Recommendations tick tick tick
Unlimited Purchasing Support tick tick tick
Reduce My Desktop Downtime