Remote Monitoring & Maintenance

Remote
Monitoring & Maintenance

Help Desk

Onsite Support (Tiers 2 & 3)

Onsite Support
(Tiers 2 & 3)

Partner Success Manager

Partner Success Manager

Documentation

Remote Monitoring & Maintenance

24/7 Network Performance Monitoring
24/7 Dedicated Remote Monitoring and Maintenance Team to Respond to Alerts
Monthly Security Patches and Updates

Benefit: Minimize IT Downtime and Network Failures

Benefit: Minimize IT Downtime and Network Failures

Help Desk

Unlimited 24/7 Help Desk
Remote Support enables Technicians to take control of workstations and resolve 90% of day to day issues remotely

Benefit: Increase employee productivity and reduce frustration by resolving 90% of issues remotely and in a timely manner

Help Desk

Onsite Support (Tiers 2 & 3)

Onsite Support (Tiers 2 & 3)

Unlimited Onsite Support
Resolve Issues that Require Onsite or Tier 2 Remote Support
Network Engineer arrives with knowledge of problem – Resolving Issues Quicker
Onsite Support can be used for Projects, Design, and Consulting
Assigned Partner Success Manager for every Client

Benefit: Unlimited on-site support will help budget your IT and reduce labor costs for projects

Partner Success Manager

Partner Success Manager

Personal One on One with Partner Success Manager
Technical Recommendations
Software Licensing
Reviews Monthly Reporting
Quarterly Meetings
Total Technology Review

Benefit: Part-time employee that reports to you and makes technology understandable

Documentation

Documentation

Monthly Detail Reporting
More Efficient and Standardized Technical Support
Resolution and Downtime Minimized
Trends and potential issues identified before they become a problem.
Educate and inform Business Owners on the state of network

Benefit: Helps to ensure that your IT infrastructure is positioned for the growth of your company