NuTicket is a desktop utility that allows end users to simply click an icon on their system tray, select a few key answers to questions and hit submit. This automatically generates a ticket within NuMSP's service delivery platform with all the key elements necessary for a technician to address their request. Take a look through the slides below to see the customer experience of NuTicket.
NuTicket provides your entire staff with an easy way to get IT support for many of their daily technology challenges. NuMSP's support staff is just one simple click of a mouse away from helping you out.
Your ticket will go directly to an Engineer who will start fixing the issue right away, not to an operator or email queue
NuMSP tracks all tickets created. You simply enter a technology issue into the application, then a support request will be created and tracked with full accountability.
Support All of Your Systems
NuTicket supports all the major operating systems used by large and small organizations. From legacy Windows 7 systems to Windows 10 to Linux and MacOS, NuMSP can support whatever platform your organization uses.
Manage all tickets from one location
Save time by targeting your tech request with the easy drop down menu
24/7 Technical support with an average of 9 seconds response time