Increase Employee Productivity with Unlimited Tier 1 calls
to our Help Desk between 8am–5pm.

No longer will you have to ask someone else if you can get your computer problem fixed. Our Help Desk will be your first and in many cases, the only call you will need to make.

To reach Help Desk, please call (208) 319-2701.

Below is a list of common Tier-1 Help Desk services:

Email

Email

File Access

File Access

Virus Support

Virus Support

Add/Remove User

Add/Remove User

Printers

Printers

Applications

Applications

On average you can expect to be connected and having your IT issues resolved in approximately 2-3 minutes. There may be days when the time is longer than 10 minutes due to increase call volume.

Remote Monitoring & Maintenance

Remote Monitoring & Maintenance

Help Desk

Help Desk

Onsite Support

Onsite Support
(Tiers 2 & 3)

Technical Account Manager

Technical Account Manager

Documentation

Documentation

Remote Monitoring & Maintenance

  • Network performance monitoring
  • Real time responses to systems and service failure alerts
  • Maintenance improves network performance
  • Critical patch updates

Help Desk

  • Help Desk Technicians available 24/7
  • Day to Day computer issues are resolved real time (such as email and printing problems)
  • Remote Support – enables Technicians to take control of workstations

Onsite Support (Tiers 2 & 3)

  • Resolve issues that requires onsite or Tier 2 remote support
  • Network Engineer arrives with knowledge of problem – resolving issues quicker
  • Onsite Support can be used for projects, design, and consulting
  • Assigned Technical Account Manager for every Client

Technical Account Manager (TAM)

  • Personal One on One with Technical Account Manager
  • Technical Recommendations
  • Software Licensing
  • Reviews monthly reporting
  • Quarterly meetings
  • Total Technology Review

Documentation

  • Monthly detail reporting
  • Technical support more efficient and standardize
  • Resolution and downtime minimize
  • Trends and potential issues identified before they become a problem.
  • Educate and inform Business owners on the state of network