With all the advancements in technology nowadays, let NuMSP take care of all your IT needs so you can focus on running your business
Remote Monitoring & Maintenance

Remote Monitoring & Maintenance

Help Desk

Help Desk

Onsite Support

Onsite Support
(Tiers 2 & 3)

Technical Account Manager

Technical Account Manager

Documentation

Documentation

Remote Monitoring & Maintenance

  • 24/7 Network Performance Monitoring
  • 24/7 Dedicated Remote Monitoring and Maintenance Team to Respond to Alerts
  • Monthly Security Patches and Updates

Benefit: Minimize IT Downtime and Network Failures

Help Desk

  • Unlimited 24/7 Help Desk
  • Remote Support enables Technicians to take control of workstations and resolve 90% of day to day issues remotely
  • Remote Support – enables Technicians to take control of workstations

Benefit: Increase employee productivity and reduce frustration by resolving 90% of issues remotely and in a timely manner

Onsite Support (Tiers 2 & 3)

  • Unlimited Onsite Support
  • Resolve Issues that Require Onsite or Tier 2 Remote Support
  • Network Engineer arrives with knowledge of problem – Resolving Issues Quicker
  • Onsite Support can be used for Projects, Design, and Consulting
  • Assigned Technical Account Manager for every Client

Benefit: Unlimited on-site support will help budget your IT and reduce labor costs for projects

Technical Account Manager (TAM)

  • Personal One on One with Technical Account Manager
  • Technical Recommendations
  • Software Licensing
  • Reviews Monthly Reporting
  • Quarterly Meetings
  • Total Technology Review

Benefit: Part-time employee that reports to you and makes technology understandable

Documentation

  • Monthly detail reporting
  • Technical support more efficient and standardize
  • Resolution and downtime minimize
  • Trends and potential issues identified before they become a problem.
  • Educate and inform Business owners on the state of network