Increase User Productivity by Reducing Server Downtime

NuMSP Managed Server Edition offers a system that monitors your servers 24 hours per day 7 days per week. This real-time monitoring allows NuMSP to fix the majority of the problems before they effect your network and employees. This also allows for recommended changes or upgrades based upon trend analysis of demand on the systems, resulting in a workday less likely to be interrupted by computer catastrophes.

Onsite Survey

  • Inspection of desktop and server room environment
  • Detailed report of your current IT inventory and installed applications
  • Assess and recommend changes to network configuration for improved security and performance
  • Hardware assessment and recommendations

Monthly Support

  • 24/7 server monitoring
  • Unlimited telephone support from Tier 1 Help Desk
  • Tier 2 remote support*
  • 0nsite support*
  • Critical patch updates
  • Remote maintenance

Common Issues Resolved

  • Event log monitoring & clean up
  • Domain account administration
  • Virus Definition updates & scans
  • Removal of cache to minimize network slowdown

NuMSP invests significantly in the people and the tools to deliver quality proactive services to our customers. Our phone support technicians have been trained and are experienced customer service oriented individuals with the best interest of your business in mind. At their disposal are a host of tools that alert them to potential problems before they impact productivity and facilitate remote assistance to reduce diagnosis and repair time.

Server Plans

Prices Monthly Per Server Basic $100 Standard $150 Premium $200
Support
Unlimited Help Desk Tier 1 Phone Support (8am-5pm)
Onsite and Tier 2 Support Hours Per Server 1/2 hour Unlimited
24/7 Server Performance and Log Monitoring
Emergency After Hours Phone Support (5pm-8am M-F, Sat/Sun)
Emergency After Hours Critical Alert Monitoring and Response
Remote Maintenance
Critical Windows Updates
Event Log Monitoring and Maintenance
Log File Maintenance
Drive Space Monitoring
Cache Removal
Security
User Account Administration
File Sharing Permission Administration
Security and Policy Enforcement
Virus Definition & Prevention
Additional Services
Assigned Customer Technical Account Manager
Trend and Performance Analysis
IT Advising & Technology Recommendations
Unlimited Purchasing Support