Proactive Management to Increase User Productivity by Reducing Desktop Downtime

NuMSP knows what businesses want, but more importantly, what they don’t want – employees at a standstill due to problems with computers and the associated technology. NuMSP Managed Desktop Edition offers monthly maintenance and updates to your desktops, resulting in a workday less likely to be interrupted by computer catastrophes.

Onsite Survey

Managed Desktop Edition
  • Inspection of desktop and server room environment
  • Detailed report of your current IT inventory and installed applications
  • Assess and recommend changes to network configuration for improved security and performance
  • Hardware assessment and recommendations

Monthly Support

  • Unlimited 24/7 Help Desk Support
  • Tier 2 Remote Support
  • Onsite Support
  • Critical Patch Updates
  • Remote Maintenance

Common Issues Resolved

  • PC Crashes
  • Email Configurations
  • Virus Removal
  • Software Application Crashes
  • Software Installations
  • Connectivity Issues
  • Password Administration
  • Printing Issues

NuMSP invests significantly in the people and the tools to deliver quality proactive services to our customers. Our phone support technicians have been trained and are experienced customer service oriented individuals with the best interests of your business in mind. At our disposal are a host of tools that alert us to potential problems before they impact productivity and facilitate remote assistance to reduce diagnosis and repair time.

Desktop Plans

Prices Monthly Per Desktop Basic $29 Standard $49 Premium $79
Support
Unlimited Help Desk Tier 1 Phone Support (8am-5pm)
Onsite and Tier 2 Support Hours Per Desktop 1/2 hour Unlimited
Emergency After Hours Phone Support (5pm-8am M-F, Sat/Sun)
Maintenance
Desktop Reports and Maintenance
File and Folder Permission Changes
Password Administration
Software Installation and Removal
Spyware and Adware Removal
Client Antivirus Software Management and Update (if applicable)
Microsoft Critical Patch Updates
Client Email Configurations
Printer Configuration
Desktop Optimization and Management
Additional Services
Assigned Customer Technical Account Manager
IT Advising & Technology Recommendations
Unlimited Purchasing Support